Shipping policy

Shipping Policy

Processing Time All orders are processed within 1–3 business days (excluding weekends and holidays). You'll receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States) We offer standard shipping on all US orders. Estimated delivery is 5–10 business days after processing. Expedited shipping options may be available at checkout.

Free Shipping We offer free standard shipping on orders over $50.

International Shipping We currently ship to select international destinations. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Delivery times vary by destination (typically 10–21 business days).

Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at shopwith@essentiallypets.co and we'll work to resolve it promptly.